At Shanoo Enterprises, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, services, or submitting inquiries through our online forms, including Meta Ads Instant Forms.

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1. Information We Collect

When you contact us, place an inquiry, or submit a form, we may collect the following information:

• Full Name

• Company Name (if applicable)

• Phone Number

• Email Address

• Business Location

• Product requirements related to Wax Ribbon, Barcode Stickers, Thermal POS Paper, and Printing Services

We only collect information that is necessary to provide accurate pricing, product details, and customer support.

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2. How We Use Your Information

The information collected is used strictly for business purposes, including:

• Responding to inquiries and quotation requests

• Providing details about our printing products and services

• Sharing pricing, specifications, and Ramadan or seasonal offers

• Processing bulk or wholesale orders

• Improving customer service and communication

• Internal record keeping and business analysis

We do not use your data for spam or irrelevant marketing.

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3. Data Sharing & Disclosure

Your personal information is never sold, rented, or shared with third parties.

We may only share information when required by law or to protect our legal rights, business operations, or customers.

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4. Data Security

We take appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access

• Misuse or disclosure

• Loss or alteration

All customer information is handled securely and accessed only by authorized personnel.

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5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website traffic

• Optimize our marketing and SEO performance

Cookies do not collect personally identifiable information unless you voluntarily provide it.

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6. Third-Party Platforms (Meta / Facebook / Instagram)

When you submit your information through Meta Ads, Facebook, or Instagram Instant Forms, your data is governed by both this Privacy Policy and Meta’s data policies.

We only use the data received from these platforms to contact you regarding your inquiry and requested services.

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7. Your Rights

You have the right to:

• Request access to your personal data

• Ask for correction or update of your information

• Request deletion of your data from our records

You may contact us anytime to exercise these rights.

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8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page.

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9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us directly through our official communication channels.